Refund Policy

1. Our Approach to Refunds

IPTV Ireland Homes (iptvireland.homes) is a premium IPTV service. We're confident in what we deliver and we work hard to keep our servers stable, our channels live and our support quick. We back that with a refund policy designed to be fair to both sides — refunds when something is genuinely our fault, and clear ground when an issue sits with your device, your network or how the service is being used.

By purchasing any subscription, including a free trial converting to a paid plan, you agree to this Refund Policy. Please read it before you order so there are no surprises.

2. When You Can Request a Refund

You may request a refund within 7 calendar days of your original purchase date if your subscription is unusable due to a verified server-side fault that our support team cannot resolve.

3. When Refunds Do NOT Apply

The following are not eligible for a refund. None of these are server-side issues — they're things on your side, outside our control, or against our terms.

4. How to Request a Refund

Refund requests must be sent directly to our support team via WhatsApp — refunds cannot be requested through any other channel.

What to include in your refund request

To process any refund we need all of the following. Without this information we cannot verify your purchase and we cannot proceed:

1. Your payment receipt — the confirmation of your original payment (date, amount, payment method/reference).
2. Your login ID / username — the subscription username we issued to you.
3. A clear description of the issue — what's happening, when it started, what you've already tried.
4. Confirmation you've worked with support to troubleshoot — the chat history, dates, or steps you've already completed with us.

Refund request checklist

5. How Refunds Are Processed

• Approved refunds are returned via the same payment method used for the original purchase, where possible.
• The amount processed will be the original purchase price, less any portion of the subscription period already used.
• Once approved on our side, payment provider processing typically takes 5–14 business days to appear in your account. In some cases banks can take up to 30 days — these timeframes are set by the payment provider, not by us.
• Once a refund is issued, your subscription access is ended immediately on the corresponding plan.

Processing timeline

6. Keep Your Subscription Details Safe

When you subscribe, we send your username, password and server URL to the contact details you provide. These details are your responsibility to keep safe:

• Save the activation details we send you — don't delete them.
• Save the WhatsApp message containing your details — back up your chats if you change phone.
• Don't share your login beyond your plan's device limit — sharing risks the account being flagged or suspended, which is not refundable.
• If you lose your details we can usually re-send them, but we are not obliged to and we are not responsible for any inconvenience caused by lost credentials.

7. Chargebacks & Disputes

Please contact us before raising a chargeback or payment dispute with your bank. We're a small, responsive team and almost every issue can be sorted faster directly with us than through a bank dispute (which often takes 30+ days).

Initiating a chargeback without first attempting to resolve the issue with us may result in your subscription being suspended pending the dispute, and we reserve the right to defend the original transaction with the payment provider by providing evidence of service delivery.

8. Changes to This Policy

We may update this Refund Policy from time to time to keep it current, accurate or aligned with our service. The "Last Updated" date at the top of this page will always show the most recent version. Continued use of the service after a change means you accept the updated policy.