1. Who We Are (Data Controller)
This Privacy Policy explains how IPTV Ireland Homes ("we", "us", "our"), operating the website iptvireland.homes, processes your personal data when you buy IPTV Ireland, request an IPTV free trial, contact our support desk, or browse our website.
For the purposes of the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, IPTV Ireland Homes is the data controller responsible for your personal data.
- Brand / Controller IPTV Ireland Homes
- Website iptvireland.homes
- Data protection contact [email protected]
- Live support WhatsApp routing line (see Section 13)
2. Information We Collect
We practise data minimisation: we only collect what we genuinely need to provision and support your subscription. The table below sets out each data type, where it comes from, and the operational purpose it serves.
| Data Type | Source Mechanism | Operational Purpose |
|---|
| Name | Provided by you (form / WhatsApp / checkout) | Account identification & support |
| Email address | Provided by you | Credentials delivery, billing & service notices |
| WhatsApp number | Provided by you when you message us | Activation, support & renewals |
| Payment receipts / references | Generated at checkout via our payment provider | Order fulfilment & tax records |
| Subscription configuration | Provided by you (device, app, plan) | Line provisioning & custom tuning |
| Support logs | Generated during your conversations with us | Resolving issues & quality assurance |
| IP & device data | Collected automatically by our servers / cookies | Security, fraud prevention & performance |
What We Never Collect
- We never store your full payment card numbers — these are handled directly by our PCI-compliant payment provider.
- We do not build or sell viewing-history profiles of what you watch.
- We do not collect special category data (health, religion, political views, etc.).
- We do not request government ID or biometric data.
3. How & Why We Use Your Data
We process your personal data only for clearly defined purposes:
- Provisioning your service — creating, activating and configuring your subscription line on your chosen device and app.
- Billing & order fulfilment — processing orders, renewals and issuing receipts.
- Customer support — answering pre-sales, billing and technical questions over email and WhatsApp, 24/7.
- Service communications — sending credentials, setup steps, renewal reminders and important service notices.
- Security & fraud prevention — protecting our infrastructure and detecting misuse.
- Improving our service — analysing aggregate performance to keep streams stable and our guides accurate.
- Marketing — only where you have consented, and you can withdraw at any time.
4. Legal Bases for Processing (GDPR Article 6)
Under the GDPR we must have a lawful basis for every processing activity. We rely on the following:
- Performance of a contract Art. 6(1)(b)
Provisioning your subscription, processing orders and providing support you've asked for.
- Consent Art. 6(1)(a)
Optional marketing communications and non-essential cookies. You may withdraw consent at any time.
- Legitimate interest Art. 6(1)(f)
Securing our infrastructure, preventing fraud, and improving service quality — balanced against your rights.
- Legal obligation Art. 6(1)(c)
Retaining billing and tax records as required by Irish law.
5. Cookies & Tracking
Our website uses cookies and similar technologies. Strictly necessary cookies are always active; analytics and marketing cookies load only with your consent via our cookie banner. You can change your choices at any time.
| Category | Examples | Purpose | Consent |
|---|
| Strictly Necessary | Session, security, load balancing | Core site functionality | Always on |
| Analytics | Google Analytics 4 | Aggregate, anonymised usage insights | Requires consent |
| Marketing | Meta Pixel | Measuring & tailoring campaigns | Requires consent |
6. How We Share Your Data
We never sell your personal data. We share it only with trusted processors who help us run the service, each bound by a data-processing agreement and permitted to use your data only on our instructions:
- Hosting & CDN providers — operating our website, edge-caching and streaming infrastructure.
- Payment providers — processing transactions securely (they handle card data, not us).
- Messaging platform — WhatsApp (Meta Platforms Ireland Ltd) for live support.
- Analytics & marketing platforms — only where you've consented (e.g. Google Analytics 4, Meta Pixel).
- Email delivery providers — sending your credentials and service notices.
- Legal & regulatory bodies — only where required by law.
7. International Data Transfers
Our core streaming and edge-caching infrastructure is operated across Ireland, the wider EU/EEA and the UK. Where a processor stores or accesses data outside the European Economic Area (for example certain analytics or messaging providers based in the United States), we ensure an adequate level of protection through one or more of the following safeguards:
- EU adequacy decisions — including the UK adequacy decision and the EU–US Data Privacy Framework where applicable.
- Standard Contractual Clauses (SCCs) — EU Commission-approved contractual safeguards.
- Supplementary technical measures — such as encryption in transit and at rest.
You can request details of the specific safeguards applied to any transfer by contacting us.
8. Data Retention
We keep personal data only for as long as necessary for the purpose it was collected, or as required by law:
- Billing & tax records — retained for up to 6 years in line with Irish Revenue / tax record rules.
- Active subscription & configuration data — for the life of your subscription plus a short wind-down period.
- Support logs — typically up to 24 months for quality and dispute resolution.
- Free-trial data — a short period after the trial unless you convert to a paid plan.
- Marketing consent — until you withdraw it.
- Analytics data — per the provider's retention settings (e.g. up to 14 months for GA4).
When data is no longer needed, it is securely deleted or irreversibly anonymised.
9. Data Security
We apply appropriate technical and organisational measures to protect your data, including:
- Encryption in transit (TLS/HTTPS) across our website and service endpoints.
- Built-in VPN protection on streaming lines to safeguard your connection.
- Access controls limiting personal data to staff who need it.
- PCI-compliant payment handling, so we never hold full card details.
- Continuous infrastructure monitoring and an Anti-Freeze, high-uptime architecture.
No system is ever completely immune to risk, but we work continuously to keep your data safe and will notify you and the relevant authority of any qualifying breach without undue delay.
10. Your Rights Under GDPR
As a data subject in the EU/EEA you have the following rights. To exercise any of them, simply contact us — we respond within one month.
Access
Get a copy of the personal data we hold about you.
Rectification
Correct inaccurate or incomplete data.
Erasure
Request deletion of your data ("right to be forgotten").
Restriction
Limit how we process your data in certain cases.
Portability
Receive your data in a portable, machine-readable format.
Objection
Object to processing based on legitimate interest or marketing.
Withdraw Consent
Withdraw consent at any time, without affecting prior processing.
Lodge a Complaint
Complain to the Irish Data Protection Commission (see Section 13).
11. Children's Privacy
Our service is intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a minor has provided us with data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our service, technology or legal obligations. The "Last Updated" date at the top of this page always reflects the current version. Material changes will be communicated through our website or by email where appropriate.
